General Terms and Conditions
General Terms and Conditions bestdealer.cz
Effective from: June 1, 2026
1. Basic Identification Data of the Seller
| Company Name | Tomáš Appl |
| ID No. | 17729904 |
| VAT ID | CZ9304151868 |
| Registered Office / Address | Sibiřská 12 Aš 352 01 |
| Operations (Warehouse) | Okružní 7 Aš 35201 |
| informace@bestdealer.cz | |
| Phone | +420 602946029 |
| Website | www.bestdealer.cz |
The seller is registered in the trade register.
2. Age Restriction – Important Notice
Purchases in the bestdealer.cz e-shop are permitted exclusively for individuals over 18 years of age.
The seller sells smoking accessories and products made from technical hemp. Pursuant to Section 11 of Act No. 65/2017 Coll., on the protection of health from the harmful effects of addictive substances, the sale of smoking accessories to persons under 18 years of age is prohibited.
By submitting an order, the customer confirms that they are over 18 years of age. The seller reserves the right to withdraw from the contract if this declaration proves to be untrue.
3. Introductory Provisions
3.1 These General Terms and Conditions (hereinafter referred to as "GTC") regulate the mutual rights and obligations of the contracting parties arising in connection with or based on the purchase contract (hereinafter referred to as "contract") concluded between the seller and the customer (hereinafter referred to as "buyer") through the e-shop at www.bestdealer.cz.
3.2 The GTC apply to all purchases made through the e-shop.
3.3 Deviating arrangements in the purchase contract take precedence over the GTC.
3.4 The GTC are drafted in Czech.
4. Product Range
All offered products are legal and intended for persons over 18 years of age. Products from technical hemp (with a THC content of up to 1% according to Act No. 362/2021 Coll.) are intended exclusively for technical, aromatherapy or other legal purposes and are not intended for smoking or human consumption. The seller is not responsible for the misuse of products contrary to their intended purpose or applicable legislation.
5. Conclusion of the Purchase Agreement
5.1 The presentation of goods on the e-shop is not an offer to conclude a contract within the meaning of Section 1732 (2) of the Civil Code. The seller is not obliged to conclude a purchase contract regarding these goods.
5.2 Order process:
- The buyer places goods in the cart.
- Fills in delivery and contact details.
- Chooses payment and delivery methods.
- Reviews the order and confirms it by clicking "Order with obligation to pay".
- The buyer receives an automatic order confirmation email.
5.3 The contract is concluded at the moment the seller confirms receipt of the order and dispatches the goods, or by an explicit confirmation email.
5.4 By confirming the order, the buyer agrees to the GTC and declares that they are over 18 years of age.
5.5 The seller reserves the right to reject an order (e.g., due to out-of-stock items, a technical error in pricing, or doubts about the buyer's age). In such a case, the buyer will be informed without delay.
6. Price of Goods and Payment Terms
6.1 Prices of goods are listed on the e-shop including VAT and all mandatory fees, excluding shipping costs.
6.2 Payment methods:
- Online payment card (via payment gateway)
- Bank transfer to the seller's account
- Cash on delivery (cash or card payment to the courier)
6.3 For bank transfer payments, the purchase price is due within 3 business days of order confirmation. Goods are dispatched after payment is credited to the seller's account.
6.4 The seller will issue a tax document (invoice), which will be enclosed with the shipment or sent by email.
7. Delivery Conditions
7.1 Delivery methods:
- Zásilkovna
- Česká pošta
- PPL / GLS / DPD (courier delivery)
- [Possibly personal pickup at the address: …]
7.2 Goods are typically dispatched within 48 hours on working days from order confirmation (or from payment receipt).
7.3 Exact shipping costs are listed in the cart before completing the order.
7.4 The buyer is obliged to check the shipment upon receipt. Obvious damage to the shipment must be claimed directly with the carrier and noted on the waybill. The seller recommends immediately documenting this damage photographically.
. Withdrawal from the contract (return of goods within 14 days)
8.1 The buyer – consumer – has the right to withdraw from a distance contract without giving any reason within 14 days of receiving the goods (Section 1829 of the Civil Code).
8.2 How to withdraw: The buyer sends a written notice of withdrawal by email to informace@bestdealer.cz or by post to the seller's place of business.
8.3 The buyer is obliged to return the goods within 14 days of withdrawal from the contract to the seller's place of business.
8.4 The seller will return all received payments (including the cost of the cheapest delivery method offered) within 14 days of receiving the notice of withdrawal. However, the seller is not obliged to return the money before receiving the goods back or before the buyer proves that they have sent the goods.
8.5 The buyer bears the cost of returning the goods to the seller.
8.6 Returned goods must be unused, undamaged, in their original packaging, complete, and with all attachments.
8.7 Reduction of the refunded amount – liability for diminished value of goods
If the returned goods are damaged, worn, incomplete, or otherwise devalued beyond the scope of ordinary handling necessary to acquaint oneself with the nature, properties, and functionality of the goods, the seller is entitled to demand compensation for the diminished value of the goods, in accordance with Section 1833 of the Civil Code.
| Condition of returned goods | Amount of deduction |
|---|---|
| Used goods (beyond necessary testing) | 20–50% of the purchase price |
| Missing accessories, instructions, or components | Corresponds to the price of missing parts |
| Damaged, defaced, or destroyed packaging | 10–20% of the purchase price |
| Goods cannot be resold as new (significant damage) | Up to 100% of the purchase price |
The refunded amount will correspond to the purchase price reduced by the proven loss of value of the goods. The seller will inform the buyer about the amount of the deduction in writing (by email) without undue delay after receiving the returned goods.
8.8 Exceptions – the right of withdrawal does not apply to:
- goods modified at the buyer's request or for their person,
- goods subject to rapid deterioration,
- goods that have been irrevocably mixed with other goods after delivery,
- goods in sealed packaging which the buyer has removed from the packaging and which cannot be returned for hygienic reasons (e.g., hygiene aids, filters, papers, etc.).
10. Rights from Defective Performance (Complaints)
Detailed rules are stipulated in the separate Complaints Procedure of bestdealer.cz, which forms an integral part of these GTC.
Brief summary:
- The seller is responsible for defects that the goods have upon receipt.
- The statutory period for exercising rights from defective performance is 24 months from receipt.
- The buyer is obliged to notify the defect without undue delay after its discovery.
- Complaints can be submitted by email to informace@bestdealer.cz or by sending the goods to the address of the place of business.
11. Personal Data Protection
The processing of personal data is governed by a separate document, the Personal Data Protection Policy (GDPR), available on this website.
12. Final Provisions
13.1 Legal relations not regulated by these GTC are governed by the legal order of the Czech Republic, especially Act No. 89/2012 Coll. (Civil Code) and Act No. 634/1992 Coll. (Consumer Protection Act).
13.2 The seller is entitled to unilaterally change the GTC. The buyer will be informed about the change by email or by announcement on the e-shop. The change to the GTC does not apply to contracts concluded before its effectiveness.
13.3 These GTC are valid and effective from June 1, 2026.